Return & Refund Policy — Posterized

Posterized — Legal

RETURN &
REFUND POLICY

Claim window

48 hours

This page explains when a replacement or refund applies to an order from Posterized.in, and what we need from you to process one. Please read it before you place an order — every print is made to order.

Thank you for shopping at Posterized.in. Please review this Return and Refund Policy carefully before placing an order — it explains when returns, replacements, and refunds apply to purchases made on Posterized.in.

Returns & replacements

Returns are not accepted. A replacement is available only when the wrong product or a damaged product is delivered. For eligible claims, we provide a replacement first wherever possible — a refund is only considered if a replacement isn't possible after we've verified the claim.

Replacements are not available for:

Change of mind or personal preference

Accidental orders

Incorrect size, design, or quantity selected by the customer

Colour variation between your screen and the printed piece

Image quality issues in customer-uploaded files

Customised or personalised products, unless damaged, defective, or incorrect

Products received with no physical damage, defect, or mismatch

Custom & personalised orders

Custom posters, custom split sets, personalised photo prints, and any other customised order are strictly non-cancellable once placed — no exceptions, since production begins immediately after order confirmation.

Please review every uploaded image, customization detail, size, quantity, and order note carefully before completing your purchase.

Refund & replacement eligibility

Refunds or replacements apply only to products that are physically damaged, defective, missing, or mismatched — and only when the conditions below are met.

The unboxing video is mandatory

Submit within 48 hours of delivery.
Must be clear and continuous — starting before the package is opened, and showing the sealed package, the opening, the product condition, and the reported issue.
Email it to support@posterized.in with your order number and issue details.
Claims submitted without a valid unboxing video will not be accepted.

Resolution process

01
Review
Our support team reviews the unboxing video and order details to verify the claim.
02
Approval
If approved, we provide a replacement first wherever possible.
03
Refund
Issued only where a replacement isn't possible, to the original payment method.
04
Timeline
Once approved and processed, allow up to 5 business days for the refund to reflect, depending on your bank or payment provider.

Damaged packages

If the outer packaging looks visibly damaged at delivery, please refuse the parcel and let our support team know right away.
If you accept the package and the product inside is damaged, defective, missing, or incorrect, you'll still need a clear, continuous unboxing video within 48 hours of delivery.
Claims without valid unboxing proof may not be accepted.

Consumable & accessory products

Adhesive dots, glue dots, sticker packs, and other consumable accessories are non-returnable once delivered, unless the item you received is defective or incorrect.

RTO, delivery failure & refused delivery

Customer-side RTO

If an order comes back to us due to an incorrect or incomplete address, a wrong phone number, being unavailable for delivery, repeated delivery failure, or refusing the parcel, it's treated as a Return-to-Origin (RTO).

Refunds for prepaid RTO orders

Processed only after the parcel is received back at our facility and verified.

Courier & handling deduction

Since forward and return courier charges apply, applicable courier and handling fees are deducted from the paid amount, and the remaining balance, if any, is refunded.

Custom & personalised RTO orders

Made specifically for you, and non-cancellable and non-refundable even if the parcel is refused, returned, or undelivered due to a customer-side issue.

COD RTO orders

A refused or returned COD order may be cancelled once received back, and future COD orders may be restricted at our discretion.

Reshipping after RTO

If you'd like the order shipped again after the RTO parcel reaches our facility, applicable reshipping charges must be paid before it's redispatched.

Non-refundable cases

Claims raised without a valid unboxing video

Claims raised after 48 hours of delivery

Change of mind after receiving the product

Wrong size, design, or quantity selected while ordering